Shipping

Shipping information:

TheTeamFactory.com has teamed up with volleyball’s major brands (i.e. Mizuno, Under Armour, etc.) to provide you with the latest in volleyball gear. Shipping charges are based upon the method of shipping selected at checkout, as well as the quantity of items ordered*. Free shipping is available when using a promotional code. Please note that street addresses are required to ensure we deliver your package(s) as expected.

How long will it take to receive my order?

Delivery time for volleyball equipment and volleyball uniform orders without customization vary between 3-10 business days (including processing time). Actual transit time will depend on your location in relation to the manufacturer’s location. To get a more accurate estimate please speak with one of our sales representatives.

Do you offer expedited shipping?

Sure we do! We offer 3-day, 2-day and overnight shipping. Keep in mind that paying to expedite a shipment only affects the transit time, not the processing time. Orders placed using expedited shipping cannot be changed or canceled. Processing begins immediately once the order is placed. Next-day delivery is available in select markets based on product availability.

Will tracking information be provided?

Upon request, tracking information will be provided to you by contacting info@theteamfactory.com or your volleyball customer service representative at 1-800-987-6223.

Does TheTeamFactory.com ship outside of the US?

Definitely! In order to accommodate shoppers outside of the United States, we have teamed up with Bongo International to fulfill international orders. Bongo is a trusted intermediary shipping company.

For international shipping, click here to set-up a Bongo account.

Are international customers responsible for customs fees?

International volleyball customers will be required to pay a customs fee upon delivery of their package(s). TheTeamFactory.com will not be responsible for any custom fees applied to your shipment.

 

Customized Orders

For customized volleyball uniform orders (i.e. numbering, logos, and player names) allow 2 – 2.5 weeks for delivery. Please allow additional delivery time for orders placed during the busy season. The estimated delivery window includes promotions (i.e. free numbering or free logos) that may be offered at the time of purchase. All orders with printing will be shipped from TheTeamFactory.com processing center in San Antonio, Texas**.

 

*In-store pick-ups are available at no charge for those who prefer this option.

**Orders that do not include printing may be shipped directly from the manufacturer.