Questions about volleyball uniforms

To trace the location of your package, please reference the tracking number the courier provided you. Always feel free to call our customer service department for any assistance you may require. If the package shows delivered to our location, we will be happy to provide the status of your return.

There is a 15% restocking fee on all “team order” exchanges and returns.

Return shipping costs are only refundable if there was a processing error on our part.

Shame on us! We do our best to ensure all orders are processed and shipped correctly. If a mistake does occur, please call your personal sales representative or email customer service at info@theteamfactory.com. A return shipping label will be sent to your email address and a replacement order placed.

We will be happy to place your replacement order prior to receiving the items being exchanged. We will, however, need to charge your account for the replacement order. Once we receive the return items, your account will be credited usually within one to four business days.

Depending on the day of the week your return is received, your account should be credited within one to four business days.

Unfortunately, we do not process refunds or accept exchanges for clearance items unless the item is verified as defective.

The process is as simple as one, two, three!

1. To ensure correct processing, you must first schedule your return with a TheTeamFactory.com sales representative at 1-800-987-6223.
2. Fill out the return form.
3. Re-package the merchandise along with the returns form and ship to the following address:

The Team Factory
Returns Dept.
12066 Starcrest Dr. #210
San Antonio, Texas, 78247

If an error was made on our part, we will email you a return shipping label at no cost.

We happily exchange all items that are defective due to a manufacturing error with another non-defective product or a full refund. There are several things to keep in mind when exchanging a defective product:

All defective products must be reported within 10 days of delivery. Items that may be defective which have surpassed the 10 day period may be re-evaluated by a TheTeamFactory.com sales representative. Normal wear and tear is not considered defective manufacturing.

Our primary concern is that you receive the volleyball uniforms and volleyball equipment that best fit your needs. Consequently we attempted to make our return and exchange policy as simple as possible. There are a few things to keep in mind when requesting a return,
Our returns form must be filled out and included with your return.
You may return most new products purchased from TheTeamFactory.com within 30 days from the date of delivery. Any free or discounted promotional product that was included in the original order must also be included with the return. All returned product must be in new and sellable condition. This of course means that all tags must be attached and the item(s) are unworn and unlaundered. Customized product may not be returned (this includes numbering, names, silk screening, embroidery, and other customization services). Additionally, we cannot refund you for product that is returned to an incorrect address.

All items that are returned for a refund without a replacement order are subject to a 15% restocking fee.

Credits can only be made to the original form of payment.

Upon request, tracking information will be provided to you by contacting info@theteamfactory.com or your customer service representative at 1-800-987-6223.

Yes. We do offer various forms of rush shipping, including 3-day, 2-day and overnight for orders. Keep in mind that paying for rush shipping does not affect the manufacturer’s processing time. The rush shipping only affects the transit time.

Over 98% of orders are shipped out through UPS or FedEx. Shipping charges are based on destination, weight, package size, and market rates.

We always strive to ship orders as quickly as possible. Shipping time depends on your location and the method of shipment. Most items shipping “ground” within the United States are in transit from one to seven business days. Again, this depends on the location we are shipping to. Of course for quicker delivery, we will be happy to expedite your order at an additional charge. A customer service representative will be happy to assist you with any questions you may have.

We have partnered with Bongo International to service our customers Worldwide!

So, yes. We offer international shipping. Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

If you have any questions, please feel free to contact Bongo through our live chat or by e-mail. They will be glad to assist you.

Our orders are filled and shipped by several distribution centers around the country. The presence of an item on TheTeamFactory.com does not guarantee that all sizes and colors or quantities of that item will be available at once. At times, these distribution centers also sell out of their stock and are forced to backorder items. If you have any questions about availability in a current style, color, or size, it’s always best to contact one of our customer service professionals for assistance. We will be happy to provide up-to-date inventory status along with any backorder dates.

A backordered item is an item that is currently not in stock, but will be in stock at a later date. If you decide that the backorder date is not too late, you may proceed with the order and the backordered items will ship out once they arrive at the warehouse. If some of the items you need are on backorder and others are currently in stock, you have the option of shipping the available items now and the backorder item(s) once they become available.

We accept all major credit cards (Visa, MasterCard, Discover, and American Express). Other forms of payment accepted include personal checks, cashier’s checks, money orders, wire transfers, and school purchase orders. Please note, full payment is required before an order can ship to a customer or be customized with numbers, logos, names, or other print services.

U betcha! We gladly accept volleyball uniform purchase orders from colleges, universities, high schools, middle schools and elementary schools. To place a00-987-6223 and request an invoice. One will be created and emailed to your attention. Once your school creates the purchase order, simply email or fax it back to us along with a copy of the invoice we previously emailed you. Our fax number is 210-731-8320.

Stepping into the online marketplace can be intimidating. TheTeamFactory.com ensures the safety and security of all its customers. All personal information you supply to is contained behind secured networks. When an order is placed your personal information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases. We never sell personal information to third-party advertisers. All customers can rest assured that their information is protected with integrity and innovation.

Once your order has already shipped it is too late for us to cancel or change it. If a change needs to be made please call our customer service department as soon as possible and we will let you know the exact shipping status.

If you have not guessed by now, TheTeamFactory.com staff specializes in team apparel. Whether you are associated with a volleyball club, individual team, college, high school, middle school, or recreational league, please give one of our team specialists a call at 1-877-341-3242. You will quickly discover our sales representatives and design specialists understand the importance of branding your team/organization with a unique personality. We have a wide variety of uniform styles, customizing options, and fan apparel to choose from. Let our artists create a uniform mock-up to your specifications!

Of course you can! We love to speak with our customers directly. Just give our customer service department a call and we will be happy to help with your order or address any questions you may have.