Customer Service Policy

CUSTOMER SERVICE POLICYcustmor service

We will always:

  • Providing our customers with a positive experience.
  • Being open and honest about our products and services.
  • Providing courteous and attentive customer service.
  • Being accessible.
  • Promptly addressing your needs, concerns and questions.
  • Providing clear and accurate information in response to your enquiry

 

We are always happy to help! At TheTeamFactory.com we place you, the customer, as our number one priority. Whether you are placing an order or simply have a question, our customer service team is committed to providing clear, consistent advice and accurate information in a professional manner. You may contact us either by email or telephone during our normal business hours 7:00 a.m. – 7:00 p.m. Central Standard Time, Monday through Friday, or 10:00am – 3:00pm on Saturday. Also, feel free to contact your assigned sales representative by voicemail or through their personal email.

Contact Customer Service at 1-800-987-6223

Email Customer Service at info@theteamfactory.com

 

Management Office

If for any reason your question remains unanswered or your concern remains unresolved, please report any complaints to management@theteamfactory.com. If this is concerning an order, please include your name, order number and contact information.